A Lancashire restaurant manager responded to a “toxic” Tripadvisor reviewer who called his staff “rude arrogant, utterly mistaken”.
The family-run Lorenzo’s Restaurant and Bar is among the top ten restaurants in Preston according to customer ratings on the public review site Tripadvisor.
But a reviewer left a long tirade that the Freckleton place boss took to task, reports our partner site. Live Lancs.
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Lorenzo’s has a TripAdvisor rating of 4.5 stars overall and out of its 349 reviews, only 24 guests have rated it below “very good”.
Known as an award-winning Italian restaurant in Preston, it serves a range of dishes such as Gnocchi San Felice (£ 6.90 / £ 10.90) and Arrabbiata Pizza (£ 10.90) and large plates including Rib-Eye Steak ( £ 21.90) and Chicken Alla Mafiosa (£ 15.90).
Recent guests have praised Lorenzos for the “exceptional experience” it offers and for its “excellent value for money meals”.
A client named Ciara visited Lorenzos two weeks ago and said it was an “exceptional experience”.
Ciara said: “Fantastic food with very friendly staff. Gem of a restaurant in Freckleton. Consistent experience after multiple visits, 10/10”
A second customer named Mark S said he had a “great evening meal” in October and added: “We ate here on Friday night after a few appetizers at The Vestry. The food was excellent, we even had a dessert !! The service was also very good.
But aside from the list of “extraordinary” reviews, a customer left a one-star review for the Italian restaurant in July, to which general manager Ruggero L responded in November.
The notice was left by user “kiptic” and said the staff were “rude, arrogant, totally cheated” before explaining that their daughter’s 16th birthday was “ruined” after going out to dinner at Lorenzo’s house. .
“I booked this restaurant for my daughter’s 16th birthday and as everyone knows how difficult it is to organize this with the spoiled surprise,” they said. “As usual, we looked at different local restaurants that might be suitable for this. We decided to use what is called this family restaurant (sic) which would understand the importance of family morals and know what it is. is that to organize such an event. was. “
The customer claimed he had “called” Lorenzo to let him know he would bring a birthday cake “before the reservation” and added that there was “nothing unusual about it”, although they added that they had been told that “whoever brought the cake would have to wear a mask”, which they felt was “fair enough”.
They continued, “Right before I booked I went to the restaurant with the cake to meet the most arrogant senior citizen I have ever had the displeasure to meet.
“As soon as I opened the door I was faced with a wall of rudeness that told me I couldn’t bring the cake to the restaurant even though it was quite arranged. I told him it was okay. was arranged enough .. a favor even taking cake that covid guidelines said it couldn’t be done .. total harvest. “
The customer claims he was told he “should know the law of the land” and added “what a delusional watier (sic) pump”. They said another staff member was a ‘wet lemon’ and the restaurant was a ‘disgrace to the community’.
The customer then stated that he had been “on the road” to The Plow who “gladly accepted the cake and assured me my daughter would have a good meal”.
They added: “They were flabbergasted by what I told them but not surprised by it as it is well known that they think they are above everyone else in the area. Do not use this restaurant, take your business to the other good places in the community. will never set foot in that door again. “
General manager Ruggero L responded to the exam on November 13 and did not hesitate.
Ruggero wrote: “Your review shows the kind of person you are. Luckily you won’t be coming back to the restaurant again so we don’t have to deal with such a toxic person.
“Shame on the community? Like during lockdown when we baked hundreds of loaves of bread and handed them out for free? “
“You didn’t succeed, so you came to the internet to try to slander and harm a small business. Hope you are feeling better about it. Sincerely, Wet Lemon.”
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