Why Organizations Should Hire a Hybrid Work Support Agent

Although working from home is nothing new, the pandemic has forced attitudes towards this way of working to change dramatically. Industries and organizations that once believed the WFH was not right for their teams have been forced to implement procedures and practices to allow employees to work from the comfort of their own homes and interact virtually with their people. colleagues and clients.

To support this change, organizations should consider creating a new role in the human resources department to help those who find it difficult to be separated from their colleagues and accept work from anywhere.

Flexibility creates possibilities

Although some companies were reluctant to let their employees work remotely before the pandemic, for fear of low levels of productivity and distractions, research has shown that productivity has stayed the same or even improved. This can be largely attributed to the increased adoption of technology, which helps teams stay connected, increases collaboration, and improves work ethics.

As employees feel more comfortable working from home, the ability to get things done well without having to travel to the office to do so is just one of the countless benefits of flexible working. .

Whether it’s having a better work-life balance, spending less time and money on transportation, increasing savings and personalizing offices, this way of working becomes an expectation, not an expectation. privilege.

Now is the time for companies to experiment and find out what works best for them and their employees.

However, while working remotely has its advantages, with those advantages come their own unique challenges. Working outside the office is not for everyone, as some may be less productive or distracted due to children, spouses or pets, or the inability to set up a proper home office. .

As a result, some are ready to return to the office. A recent data report, which surveyed 2,000 full-time workers in the UK, found that 35% of people would prefer to work in an office to achieve a better work-life balance.

As highlighted above, working from home is not convenient for everyone and as a result we will likely see an increase in hybrid teams, with employees choosing to work from the locations that are most convenient for them.

While many organizations have continued to be productive during the pandemic, this is not the case for everyone. Remote working has worsened productivity and collaboration for organizations that struggled to work as a team before the pandemic.

For example, a study by Harvard Business School and New York University on productivity levels in organizations found that people now spend more time in meetings, rather than doing actual work, because the number of meetings within organizations increased by 12.9% during the pandemic.

Therefore, finding a balance between employees working from anywhere and employees working in the office is now essential for companies looking to improve or maintain their level of productivity.

Manage a hybrid workforce

While hybrid work can be an ideal work model that has benefits for employees, especially those who are parents or caregivers, it is not always easy to implement and can bring a multitude of challenges which, s ‘they are left unattended, can cause significant problems over time. road.

Some issues can include a division between the home crowd and the office crowd, resulting in a two-tiered workforce with remote workers unintentionally excluded as others frequently interact in offices.

To avoid and prevent such problems, employers should now consider creating a new role in human resources and implementing new policies to ensure that their staff, whether remote or in the office, feel that their needs are met. are satisfied.

Hiring a dedicated “hybrid work assistance agent” is therefore not only important to maintain productivity, but also to ensure satisfaction, motivation and overall business performance.

HR teams have already had to adapt significantly to the different wants and needs of employees due to the pandemic, (putting in and antibacterial gel), must be provided by their employer.

With a movement of work from anywhere, the HR role must continue to focus on helping employees balance working remotely and coming to the office a few days a week.

Various tasks will gain in importance, such as remote staff training and development, funding for digital equipment and remote worker connectivity, changes to job descriptions to accommodate remote working policies and flexible, as well as recruitment and retention.

However, implementing this new role of Hybrid Work Support Officer is only the first step. The next is to make sure that companies implement policies and procedures that make it easier to transition to a hybrid workplace.

It is important that HR teams remain flexible, especially in these uncertain and unstable times. The new ways of working created by the pandemic may change, and as vaccinations begin to roll out, workers may begin to feel more comfortable going to the office part-time.

Now is the time for companies to experiment and find out what works best for them and their employees.

Adopt technology to stay connected

As companies begin to find their feet with new hybrid working models, the importance of clear communication cannot be understated. While hybrid work increases flexibility and independence, communication issues can easily occur with employees located across the country or around the world.

Businesses should also not hesitate to use technological software and hardware that facilitate communication. Integrating remote workers with office workers can be difficult, but the right video conferencing tools can help.

Having reliable software and hardware that delivers quality video, audio, and WiFi is essential to keeping remote workers connected to those in the office.

Overall, the pandemic has caused unprecedented changes in work habits, and companies have been forced to adopt remote and hybrid working models that will remain, as employees will expect a working environment. more flexible.

For these new working models to prove beneficial in the future, they must be executed correctly with employers implementing policies that focus on both remote and internal teams, and be prepared for the unique challenges that can. occur.

About the Author

Frank Weishaupt is CEO of Owl Labs