Cap America Inc. today announced that Amber Vance has been promoted to Customer Service Manager.
Vance began his career at Cap America in 2011 in the company’s order entry department. After gaining knowledge of the industry and product line, she then joined customer service and was promoted to account executive in 2016. In 2021, she was promoted again to coordinator and supervisor of customer service training, where she was responsible for training all new members of the customer service team.
In his new role, Vance will be responsible for coordinating between customer service and other departments to ensure that all customer needs are met. His responsibilities will include training team members, developing processes and protocols, implementing new support systems, and ensuring Cap America continues to provide superior customer service. She will oversee both the growing organization’s promotion and sporting goods divisions as well as their addition of shifts for the department. Cap America will add several new jobs to the plant before the end of the year, and Vance will lead the expansion of this department.
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Vance will report to Mark Gammon, CEO.
“Amber’s expertise and dedication make her an ideal leader for our customer service,” Gammon said. “We are currently experiencing rapid growth and implementing new initiatives to improve our customer experience, and there is no one more qualified to handle these exciting changes than Amber. Her team can look to her for insights. advice and support without hesitation, and our customers can rest assured that they are in the most capable hands.