Technical Support Agent – Customer Service Job with Wakefield Council

We are looking for a Technical Support Agent – ​​Customer Relations to join our innovative road network management team.

The goal

The objective of this role is to ensure that contacts with Road Network Management (HNM) are handled efficiently in order to maintain a good perception of the service. Training will be provided.

We are a leading consultancy for best practices and an employer of choice for people looking for a rewarding role and career. We focus on career development and promotion – people are at the heart of everything we do.

If you are looking for a career and not just a job, you have come to the right place.

What could I do?

  • You will provide general office support duties for managers and co-workers.
  • You will work closely with staff and the Customer Contact Center to ensure good quality and timely communications are provided in all forms (telephone, email, letters).
  • You will track the progress of match performance and statistics through the appropriate ICT system.
  • You will organize, on behalf of the managers, the meetings/rooms and welcome the guests, if necessary.

Why Wakefield Council?

  • We offer a flexible full-time work model of 37 hours per week
  • 28 days of vacation plus 8 public holidays.
  • Support and access to a high quality training program to take your career to the next level.
  • We are committed to supporting the well-being of our staff and recognize that a resilient team requires good work/life balance as well as supportive leadership and support in the workplace.
  • Access to Well-being Coaching if needed, Support for carers, Feeling of Belonging.
  • Discounted and subsidized public transport (Arriva Bus Annual Travel Ticket, Northern Trains Limited (NTL), MetroCard).
  • Local Government Pension Scheme (LGPS).
  • A wide range of benefits including discounted membership to our excellent leisure facilities with a free 12 week exercise program with a dedicated personal trainer, discounts for a range of retail, entertainment, health and recreation, a bike to work program and many more.

The required kit:

  • 4 GSCE or BTEC/ONC in a relevant field or considerable relevant experience.
  • Experience in face-to-face customer service roles.
  • Knowledge of office practice procedures.
  • Awareness of financial systems and PCB module procedures will be provided.

We appreciate you taking the time to review the list of qualifications and apply for the position.

Want to know more?

If you would like to find out more about the role, the recruitment process or working for Wakefield Council, please do not hesitate to contact Mrs D Hodgson.

Tel: 0345 8 506 506

PR1265 001 Technical Support Agent – Customer Relations.doc

To apply, click on the Apply now link below.

Email: dhodgson@wakefield.gov.uk