Program Support Officer, American Red Cross – Thailand

Organizational context

The International Federation of Red Cross and Red Crescent Societies (IFRC) is the largest humanitarian organization in the world, with a network of 192 National Societies (NS) members. The general objective of the IFRC is “to inspire, encourage, facilitate and promote at all times all forms of humanitarian activities of NS with a view to preventing and alleviating human suffering and thus contributing to the maintaining and promoting human dignity and world peace.” The IFRC works to meet the needs and improve the lives of vulnerable people before, during and after disasters, health emergencies and other crises. .

The IFRC is part of the International Red Cross and Red Crescent Movement (Movement), together with its member NS and the International Committee of the Red Cross (ICRC). The work of the IFRC is guided by the following fundamental principles: humanity, impartiality, neutrality, independence, voluntary service, unity and universality.

The IFRC is headed by its Secretary General and has its headquarters in Geneva, Switzerland. The headquarters is organized into three main divisions: (i) National Society Development (NSD) and Operations Coordination; (ii) global relations, humanitarian diplomacy and digitization; and (iii) Management Policy, Strategy and Integrated Services.

The IFRC has five regional offices in Africa, Asia-Pacific, the Middle East and North Africa, Europe and the Americas. The IFRC also has CCD and country delegations around the world. Together, the headquarters in Geneva and the field structure (regional, cluster and country) constitute the IFRC Secretariat. CCD Bangkok covers four countries, namely Cambodia, Lao PDR, Thailand and Viet Nam and operates as a joint team to support each country’s NS. CCD Bangkok also provides secretariat support to Red Cross Red Crescent networks in Southeast Asia and represents the IFRC at UN ESCAP and other regional organizations based in Bangkok.

Under the umbrella of the Federation Country Group Delegation, ARC provides support to National Red Cross and Red Crescent Societies (RCRCs) implementing programs in the area of ​​DM/PD, capacity building and other general support that occurs between the ARC and the RCRC through customer services and the building of mutual relationships between the RCRC companies. ARC is expanding its projects in the region and needs support to do so.

ARC prevents and alleviates human suffering in the face of emergencies by mobilizing the strength of volunteers and the generosity of donors. The ARC International Services Department seeks to strengthen our local partners in the global RCRC network to provide essential assistance throughout the disaster management cycle. International Services has implemented a PSU to help program teams establish and monitor quality programs with a strong focus on stakeholder accountability.

Purpose of the position

The Program Support Officer (PSO) for Asia Pacific is based in the Division Office in Bangkok, Thailand and is part of the larger Program Support Unit (PSU). The PSO is responsible for monitoring that grants in an assigned portfolio are developed and implemented in accordance with required internal standards and processes as well as donor grant requirements and applicable rules and regulations.

The PSO guides grants through the grant management cycle, serving as the point of contact between guiding units and supporting units, analyzing process gaps and flagging issues for resolution. The position reports to the PSU Manager.

Job Duties and Responsibilities

  • Works closely with the PSU Manager, Business Analyst and other support unit counterparts to ensure that the global, divisional and country program teams can meet departmental standards and business requirements. grant in areas such as proposal and sub-award development, sub-award compliance monitoring, and data management. .
  • Recruit, train and supervise volunteers to provide ongoing support to assigned programs.
  • Monitors compliance with grant requirements and internal standards throughout the grant management cycle, including concept and proposal development, negotiation of agreements and analysis of resource needs, performance metrics , monitoring and evaluation plans and reporting requirements.
  • Monitors, through established BvA meetings and other relevant ISD forums and processes, budget expenditures and analyzes as well as program and financial implications for the achievement of program goals and objectives.
  • Provides support in areas including data entry for portfolio tracking and dashboards.
  • Drafts and/or edits donor proposals and reports and, if necessary, coordinates the process of developing specific concepts, proposals and sub-grants.
  • Participate in special projects related to program and grant management as needed and as permitted by the PSO’s primary roles and responsibilities, and as authorized by the PSU Manager.
  • Other assigned tasks.


  • Maintain strict moral confidentiality and do not disclose or disseminate any confidential or sensitive information.
  • Organize archives of all reports and documents and treat them as confidential material



  • Bachelor’s degree or higher in a relevant field




  • Minimum of 5 years of relevant experience
  • Previous experience in successfully managing grants
  • Solid experience in managing complex programmatic portfolios under tight deadlines is essential
  • Proven track record of delivering programs on time, scope and budget


  • Field work experience in developing countries managing disaster response, disaster preparedness or recovery programs
  • Experience working with local partner organizations
  • Experience recruiting and supervising volunteers

Knowledge, skills and language


  • Excellent interpersonal skills and the ability to work effectively and collegially with people from a wide variety of backgrounds and cultures
  • Responsible, motivated and good at working in team and matrix structures
  • Willing to maintain a flexible schedule to accommodate time zone differences, deadlines and responsibilities for peak assignments
  • Up to 25% international travel required with possible long assignments to support national or regional priorities.
  • Strong written and verbal communication skills in English


  • Proficiency in relevant languages


Position: National staff (only Thais or foreigners who live in Thailand can apply)

6th year

Salary range: THB 55,110 – THB 67,356

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