MCI Announces First Female General Manager of Service Center

The recent promotion of Josephine “Josie” Arrington to General Manager of the Service Center at MCI’s facilities in Blackwood, New Jersey, marks company history.

Promotion makes Arrington the first female CEO of NFI’s Service Center extensive network of service centers. Arrington succeeds Tom Cole, who recently accepted a position as Regional Parts Manager.

“With extensive service experience and superb customer-focused skills, Josie has been instrumental in serving MCI’s customers,” said Patricia Ziska, vice president of private sector sales for MCI, a subsidiary of NFI. “Leveraging this experience, she will lead the operations of MCI’s Blackwood Service Center and continue to provide our customers with exceptional service in the North East region.

army veteran

Arrington began his 15-year career with Coach industries (MCI) in 2007 as a mechanic at the Blackwood plant while taking classes at Pennco Tech, one of the area’s top trade schools. She quickly excelled in Service Advisor roles before being promoted to Senior Service Provider, a position earned through hard work, high performance and dedication.

Josephine “Josie” Arrington

In his new role, Arrington will lead more than 20 technicians, service advisors and the MCI parts team serving customers in the Northeast region.

“Josie has exceptional qualifications, ranging from interpersonal skills to highly specialized hands-on coaching knowledge,” said Steve Batho, director of MCI’s service centers. “Time and time again she has proven her dedication to our customers, always going the extra mile. Our Service Center Managers are a critical level of management in MCI’s business, and Josie has established important relationships at one of our busiest Service Centers. »

Prior to joining MCI, Arrington was a certified practical nurse and served three years in the US military, where she intended to pursue nursing education and train as a physician assistant. When the Armed Services Vocational Aptitude Battery Test proved her abilities as a mechanic, Arrington became an electrical systems specialist working on trucks at Fort Leonard Wood, Missouri, Army Base.

“I wasn’t surprised by the test results,” Arrington said. “One of my grandfathers had a auto store and my mom’s dad had a roofing business. I spent a lot of time with him. »

Customers first

Arrington says customer service remains his top priority.

“Tom made sure I learned every aspect of the business and prepared me for this role,” she said. “One of the benefits of MCI and New Flyer is our ability to network to get things done. Even when positions change, people stay and the channels of communication are always there.

“We always try to have everyone in the store to help our customers, regardless of the status of our workload,” says Arrington. “The turnaround time of a coach is not like that of cars. Coaches are the livelihood of our customers, and our repairs must be precise and fast.

Adhering to client budgets and transparency of estimates and quotes are key to repeat business, says Arrington.

“It’s more than maintenance. We have known our customers for years and understand their business.


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