Knowledge and Communications Manager, Agency for All Project

CORE, Inc. (CORE Group) is a global leader in community health, working to end preventable maternal, newborn and child deaths around the world. We have a comparative advantage through collaborative action to promote and protect health in communities and create new models to reach the most marginalized populations. As a neutral and trusted platform for a 210+ member coalition, we work with the wider global health community to foster collaboration and learning, build technical capacity, develop tools and resources innovations and scaling up evidence-based approaches to improve health.

Learn more here: www.coregroup.org.

JOB DESCRIPTION

The primary function of the Knowledge and Communications Manager is to support the CORE Group’s USAID-funded “Agency For All” award, for up to 5 years. Agency for All (Afor All) is a consortium for collaborative learning about agency and social and behavior change. The goal of the project is to improve and maintain health and agency for women, girls and communities. To this end, Agency for All (AforAll) will create equitable partnerships that are locally led and focused on understanding agency and its ability to convert intentions into action as part of social and behavior change (SBC) programs. Consortium partners are University of California San Diego (UCSD) Center on Gender Equity and Health (GEH) (lead), CORE Group, Save the Children, Makere University, Matchbology, Promundo-US, IPPF and others .

The Knowledge and Communications Manager will be part of the Consortium Leadership Team for the project and will work with the SBC Senior Research Advisor for the CORE Group, to deliver the deliverables. The Knowledge and Communications Manager will work with consortium members to deliver the Research Use (RU) strategy, particularly for communications and collaboration, to ensure that new evidence impacts practice and policies.

The Knowledge and Communications Manager will work with project partners to develop regional hubs (East/West Africa and South Asia) to engage key UR stakeholders throughout the cycle life of research by developing strong and effective communication links and creating an environment conducive to partnership; Provide feedback on communications for widespread equitable engagement and other project activities and responsibilities related to knowledge management, learning, and communications.

General responsibilities will include, but are not limited to the following:

Develop and oversee the implementation of Agency for All’s communications and knowledge management strategy.

  • Develop the communication and knowledge management strategy based on the work plan and the Agency for All project plans and objectives. The strategy should include an implementation plan with measurable results.
  • Maintain a communication calendar with key events, dates and deadlines throughout the year.
  • Identify print, digital and in-person information channels to communicate with key audiences and develop Agency outreach and partnership opportunities for all, in a collaborative and inclusive manner, for partners around the world.
  • Perform regular monitoring and annual evaluation of communication and knowledge management inputs, outputs and outcomes and adjust the strategy as needed, with input from project partners.
  • Lead workshops and learning sessions on communication and knowledge management with project partners, in an inclusive and collaborative manner.

Strengthen collaboration and cross-learning between Agency for All partners and end-users of SBC research globally.

  • Manage overall communications during the planning, execution and tracking of Agency events for all as they develop in the work plan, which may include establishing order of the day, planning committee meetings, reviewing abstracts, promoting the event, coordinating press and media, sourcing materials, capturing knowledge during events, and debriefing and dissemination after the events. Provide additional event support as needed. Events can be national, international or virtual.
  • Work closely with project partners and regional learning centers to conduct in-person and/or online community outreach activities to strengthen knowledge sharing and solicit feedback on community needs.

Develop and manage Agency for All online platforms, including websites and social media.

  • Actively seek new and creative ways to effectively grow and reach Afor All’s growing network around the world through online platforms.
  • Lead the maintenance and enhancement of the CORE Group website to develop the Agency’s web pages and content for all, with new and engaging content, including news/announcements, new resources, events, job postings, project updates, and more.
  • Liaise with website developer on deeper and longer term website adjustments and improvements for Agency for All.
  • Lead the development, maintenance and enhancement of Agency for All’s social media presence on Twitter, Facebook, LinkedIn and YouTube, ensuring active engagement across all accounts.
  • Monitor website and social media statistics, develop and analyze quarterly reports and provide recommendations to increase online traffic and engagement.
  • Ensure 508 compliance, USAID digital regulations, and other compliance measures.

Develop, update and disseminate Agency for All knowledge products and communication materials.

  • Contribute to the content and design of Agency for All quarterly and annual reports.
  • Collect stories, create and publish the Agency for All quarterly e-newsletter, sharing the latest from the project with new and emerging audiences. Cultivate a community of practice and map existing communication networks that will be interested in Agency for All products.
  • Lead the creation of Agency promotional materials for all, including one-pagers, brochures, presentations, case stories, etc.
  • Conduct interviews with Agency for All partners at events and online/in-person consultations, to develop new promotional materials, learning materials, case stories, etc. through a variety of media (print, online, video, etc.).
  • Work with project partners to finalize new tools, manuals, technical notes, etc., including editing, layout, design, printing and dissemination.
  • Manage the hiring and supervision of consultants as needed for design, translation, video editing, etc.
  • Maintain an inventory of all agency records for all knowledge and communications.

Collaboration and development of partner relationships

  • In collaboration with Consortium members, actively engage with government, donors and local organizations involved in the CCSC sector and beyond, to promote collaborative planning towards long-term sustainable solutions, through a knowledge management and communication perspective.
  • Establish and maintain productive collaborative relationships with a wide range of partners and stakeholders
  • Participate and contribute to coordination meetings at global or local level.
  • Work with USAID and other partners on project goals, objectives, and timelines. Contribute to technical reports and technical notes, as well as program reports.
  • Other tasks as requested and as the project develops.
  • Work with the CORE Group SBC Working Group to cultivate ideas, share information and promote the use of knowledge products through research.

TERMS

The Knowledge and Communications Manager should have:

  • Minimum of a master’s degree or higher in communications, marketing, public health or social sciences. 7 to 10 years of experience required.
  • Experience with USAID projects and communications/knowledge management is required.
  • Excellent written, oral, interpersonal and presentation skills. Demonstrated ability to capture, synthesize and present programming and organizational successes and lessons learned. Demonstrated ability to convey messages through clear and concise writing.
  • Experience managing websites and social media. Preferred WordPress experience. Must be highly skilled in website content management and design and be able to update the website regularly.
  • Experience with webinars and e-learning platforms (Zoom, WebEx preferred).
  • Proficiency in Canva or Adobe Creative Suite (InDesign, Photoshop, Illustrator, Acrobat and Premiere). Experience in graphic design an asset.
  • Experience with email marketing tools such as Constant Contact or MailChimp.
  • Photography and video production/editing skills preferred.
  • Basic layout and design skills helpful.
  • Willingness to travel abroad 10%. Global/in-country work experience and experience working in a multi-cultural environment required.
  • Ability to multi-task and stay calm and organized under pressure.
  • Experience in supervising contractors and/or interns.
  • Great attention to detail.
  • Proficiency in written English. Knowledge of French a plus.
  • Certification in knowledge management an asset.
  • Creativity, independence and entrepreneurship encouraged.

Demonstrated knowledge and experience in SBC communications.

  • Knowledge of USG initiatives related to development assistance, USAID programming policies, regulations, procedures, and documentation requirements for communications and digital strategies required.
  • Demonstrated flexibility and openness to respond to changing priorities and work environment.
  • Strong demonstrated skills in teamwork, cultural competence, diplomacy and interpersonal relations.
  • Demonstrated strong written and oral communication skills in English and ability to communicate complex technical information to a variety of audiences and stakeholders including senior management, country level health officials, UN, delegations high-level USG, inter-agency partners and host government counterparts . Fluency in French highly desirable.

How to register

Please send your resume and cover letter to jobs@coregroup.org. Use “AforALL Knowledge and Communications Manager_Last

Last name” as a subject line – no phone calls please. Only potential candidates will be contacted.

The salary range for this position is $65,000 to $75,000, depending on education and experience, with a competitive benefits package.