Job: QA/QC & Application Support Manager at Electronic PayPlus Limited

Responsibilities
Application support functions:

Provide effective support guaranteeing 100% availability of all our applications in the production phase
Perform daily system performance review to ensure optimal system performance
Interface between customers/application users and technical team to ensure all issues are documented and resolved promptly with proper work completion approval
Work closely with the Ativo and Digital sales teams to resolve any technical issues
Identify and eliminate bugs and improve the quality of the finished product.
Identify and report system problems to supervisors. Monitor and test the resolution of these issues escalated to the supervisor.
Perform stress testing, performance testing, functional testing and scalability testing, run customer scenario testing and benchmarking against international best practices
Work with senior software developers and project support teams to implement any bug fixes, enhancements and other development activities
Perform minor equipment repairs and arrange for other maintenance needs.
Monitor antivirus software and updates.
Monitor backup systems and procedures.
Monitor all live applications daily to ensure all modules are working properly

QA and QC functions:

Identify and eliminate bugs and improve the quality of the finished product.
Review of application prototype, flowchart, and codes to ensure it meets project requirements
To provide constructive criticism, use tact and diplomacy to maintain a good working relationship with developers at all times.
Interface with users to understand the scope of projects
Work with software developers and project support teams to identify business needs
Actively involved in project planning, monitoring applications and software systems
Perform stress testing, performance testing, functional testing and scalability testing, run customer scenario testing and benchmarking against international best practices
Writing and executing test scripts, performing manual and automated tests, testing in different environments including web, mobile and device
Writing bug reports, resource planning, reviewing documentation, meeting service and project deadlines
Quality assurance, providing objective feedback to software development project teams
Solving problems, designing tests to mitigate risk, presenting results to software development and business user teams
Communicate results to technical and non-technical colleagues and follow up to ensure a quick close.
Any other mission that may be delegated by the IT and product development manager.

Academic Qualifications

HND/B.Sc Degree in Computer Science or Engineering Course
2 to 3 years of relevant professional experience.

Key Skills and Competencies:

Great attention to detail and quality
Execution efficiency
Analytical skills
Technical skill in software
Excellent oral and written communication skills
Excellent math skills
Good time management
Problem-solving skills effectively manage the priority of tasks and lead to their timely completion.
Leadership and team development
Ability to work independently and/or in a team
Ability to conceptually explain business and technology processes verbally and visually
Understanding of payment card industry code, specifications and regulations
A natural curiosity
Good sense of judgment
Good presentation skills
The ability to work under pressure and meet tight deadlines and skills.

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