IT Support Manager at Petra Diamonds – Finsch Mine

Finsch Diamond Mine is located in the town of Lime Acres, located 160 km northwest of Kimberley and 109 km south of Kuruman in the Northern Cape.

Information and Communication Technology Support Officer
4-year fixed-term contract for the mining expansion project

Position reference number: FIN468

Job level: C2

Closing date: April 19, 2022

ROLE DESCRIPTION: Reporting to the Information and Communication Technology Service and Support Coordinator, the role will be responsible for data integrity and providing general information and communication technology support. communication (ICT) to the end users of the operation.

The position is required for the mining expansion project.


  • Ensure that all ICT reports are aligned with standards, guidelines and timelines.
  • Install and configure ICT equipment and software (including desktops, laptops, data projectors, VC equipment, applications, etc.).
  • Maintain desktops and laptops.
  • Provide hardware and software support (including desktops, laptops, data projectors, VC equipment, applications, etc.).
  • Troubleshoot and diagnose all reported issues.
  • Provide first level network support: troubleshooting and resolution of any issues with the mine network infrastructure and escalation if necessary.
  • Install network devices, including wireless and network cabling.
  • Add and configure new users on the system.
  • Access the helpdesk to register, accept or resolve all registered ICT calls.
  • Troubleshooting and diagnosing all issues reported on the Help Desk.
  • Responsible for performing server maintenance.
  • Provide subject matter expertise and skills in area of ​​responsibility; advise on solutions to improve or ensure department/section efficiency.
  • Establish and maintain good working relationships and an effective/strong communication system within the operation.
  • Become familiar with and comply with company policies, procedures and relevant legislation. Manage and report non-compliance issues.
  • Behave in line with the company’s vision and values ​​for safety, health and the environment. Manage and report non-compliance issues.
  • Effective team spirit and effective self-management.


  • 12th grade.
  • A+ certificate.
  • N+ certificate.
  • MCSE Microsoft Certified Systems Engineer Qualification / MCSA Microsoft Certified Solutions Associate.
  • A minimum of 2 years of experience in data management and general hardware and software support.
  • Wireless networking knowledge and skills (please indicate on resume).
  • System skills on the Microsoft Office suite.
  • Computer skills and Microsoft Office suite (advanced)
  • Valid driver’s license.


  • Degree in an ICT-related field


  • Create an account for the user using the applicable application.
  • Demonstrate advanced understanding of TCPIP protocols.
  • Troubleshoot software issues.
  • Support the hardware and software platforms adopted by the Company.
  • Apply the incident management procedure.
  • Troubleshoot network issues.


  • Planning and organization; Decision making; Gain someone’s trust ; Communication; Continuous improvement; Focus on safety; Client orientation; Value differences; Initiate an action; Manage relationships

Desired skills:

  • TIC
  • Hardware Support
  • Software support
  • Network support
  • Server Maintenance
  • Wireless Networking
  • Data management
  • PC installation

Desired work experience:

  • 2 to 5 years Systems / Network Administration

Desired level of qualification:

About the employer:

Finsch Diamond Mine is an equal opportunity employer. Preference will be given to suitable candidates from designated groups in accordance with the company’s employment equity policy and plan and to internal candidates. Screening, profile testing, assessments, medical and security clearances are part of the recruitment and selection process. Preselected candidates will have to attend an interview with a jury. Hiring of the successful candidate is subject to the above criteria. Preference will be given to candidates who reside in our host labor sending area of ​​Kgatelopele (proof of residency may be requested).

Please submit CV and supporting documents before April 19, 2022.

Please note that applications should be sent to the correct email as indicated. Incomplete application forms and documents will not be considered.

Correspondence will be limited to shortlisted candidates only. Petra Diamonds reserves the right not to fill this position.

If you have not heard from us within 30 days of the closing date, please consider your application unsuccessful.

Please note that Petra Diamonds does not require any form of payment for recruitment purposes at any time. If you are approached in this regard, you should immediately report the incident to your local SAPS.

Employer and Benefits:

  • Corporate housing
  • Pension funds
  • medical aid

Find out more/Apply to this position