International Student Support Officer job with DEAKIN UNIVERSITY

  • Melbourne Burwood Campus
  • Full time (36.75 hours per week) Term until December 31, 2023
  • HEW 6, $82,494 – $89,087 plus 17% superannuation

This rewarding role involves providing accurate, timely and client-focused support and information on events and services to incoming and registered international students. This includes tracking student well-being, academic progress, transitioning to study at Deakin, and adjusting to life within the community.

This role will require excellent communication skills with the ability to build productive new relationships within the team, with students and other key stakeholders. Your knowledge of health and wellness will be key to your success in this role.

Your main responsibilities will include:

  • Provide accurate, timely, and customer-focused support information about events and services to incoming and enrolled international students, including tracking wellness, academic progress, transitioning to study at Deakin, and adaptation to life within the community, ensuring awareness of compliance requirements,
  • Solicit feedback from stakeholders regarding their satisfaction and perspective on services and support received, responding to feedback with openness and transparency
  • Provide guidance to stakeholders that address underlying issues, promoting value-added insights and recommendations
  • Build new and productive relationships with a wide range of stakeholders and key people across the University
  • Develop and implement practical and accessible solutions based on stakeholder needs
  • Strive for excellence and consult regularly with stakeholders to clarify who needs the information, the purpose for which it is required and the criteria for success
  • Communicate confidently using examples and the most appropriate influencing technique for a given situation to build understanding and support

To be successful, you will:

  • A diploma with subsequent relevant experience; Where
  • Extensive experience and specialized knowledge or extensive knowledge in technical or administrative fields; Where
  • An equivalent combination of relevant experience and/or education/training
  • Experience with compliance requirements relating to ESOS Act 2000 and National Code of Practice for Education and Training Providers to Overseas Students 2018

Applications for this position close on July 4, 2022.


  • This role requires the incumbent to apply for and maintain a work with children check (refer to Deakin’s recruitment process for details)
  • Infrequent after-hours work is required

Deakin University job offers are conditional on the candidate being fully vaccinated against COVID-19 or medically exempt and providing satisfactory proof. You can view a copy of the University’s COVID-19 vaccination procedure.

Please submit your updated CV and a short cover letter outlining your skills and experience for this role.

For confidential discussion regarding this position, please contact Nick Collins, Coordinator, International Student Support at

Are you ready?

Deakin is a Victorian university with a global impact. We are an agile, dynamic and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation rests on the dedication and expertise of our staff and we offer a dynamic and diverse work environment with opportunities for growth and career development. We believe a progressive and thriving culture will ensure people choose to come and stay with Deakin and contribute to our continued success.

We value diversity and aim to create an inclusive environment that defends, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, as well as people of all abilities, cultures, sexual orientations and genders.