Sydney Diocesan Services Location: Sydney CBD, New South Wales Announcement date: March 29, 2022 Type of employment: Full time Closing Date: April 29, 2022
CBD-Based Christian Professional Services Organization
Small team and varied work
Salary conditioning, recognition program and other benefits
Sydney Diocesan Services (SDS) is committed to supporting the building of the Kingdom of God by providing a range of valuable services to organizations and churches in the Church of England Diocese of Sydney.
About the role
The IT team is key to getting things done. Join the small team to help solve users’ computer problems. This team manages all IT solutions, from end-user support to networking, firewall and cloud services. This role will support flexible meeting rooms with AV, IT and facilities support. Additionally, assist the IT team in responding to all queries via our Service Desk.
The IT technologies we currently support are MS Windows, Office365, Active Directory and Salesforce.
Specific responsibilities will be;
Management of clients and meetings of the new flexible spaces; including audiovisual preparation, set-up and meeting room set-up (desks and chairs)
Support the team to respond to all IT helpdesk requests including hardware and software and user support to users
Installation and configuration of new hardware and software as required
If you are passionate about customer service and IT technologies, this is a fantastic opportunity. Maybe you’re a recent graduate who earned a Microsoft certification, TAFE degree, or degree in information systems, or maybe you work in an IT help desk and want to work for an organization with a purpose.
We can be flexible for the right candidate. The desire and ability to provide the highest level of customer service is essential, along with a flair for all things IT.
You will be a team player who enjoys getting things done and always thinking of better ways to do something.
Ideally, you will have;
Skills developed in problem solving and analysis
Some knowledge of call recording, escalation and follow-up procedures or learnability
Drive to provide the highest quality service in every interaction
Priority and time management skills
Some experience handling incoming/outgoing calls – or the ability to learn
Computer skills (desirable)
Working knowledge of these products is desirable: MS Windows O/S support, Active Directory, Microsoft O365 account management, strong understanding of networking, familiarity with IT components, basic use of all Office applications and some knowledge of how to take care of them
In accordance with the philosophy and values of SDS, candidates for the position must have a demonstrated Christian commitment. Therefore, being an active member of an Anglican church in the diocese is advantageous.
SDS values underpin the way we work and we offer professional development opportunities, flexible work practices and an employee recognition program.
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