FranConnect acquires World Manager | citybiz

FranConnectthe main supplier of franchise management solutions for his success in franchise sales, operations and marketing, today announced that he has acquired global director, a global provider of learning management and frontline employee engagement solutions for multi-site businesses. This acquisition marks an important step for FranConnect in creating the industry’s only platform that helps franchise brands and multi-location businesses manage growth and operational success, end-to-end, from brand to ownership groups and employees. front line. With this acquisition, FranConnect’s customer base reaches nearly 1,500 brands and multi-location businesses worldwide and reaches more than 350,000 locations and franchise units.

The addition of World Manager to the FranConnect platform brings complementary enterprise learning management and content creation capabilities to FranConnect’s best-in-class franchise management solution. World Manager offers multi-site companies a way to develop and deploy highly personalized branded content to support frontline employee training to improve onboarding and engagement and allows brands to monitor the success of the commitment at the unit level. Operations teams are empowered to deliver and monitor best practice training, access the latest data, staff training results, performance reviews and satisfaction surveys with benchmark reports. World Manager’s customers include some of the largest multi-site retail, foodservice and hospitality brands including Forever 21, Nike, Billabong, Domino’s, Long John Silver’s, Walk-On’s Sports Bistreaux, Nando’s, At Gloria Jean’s Cafes and Ben & Jerry’s.

“We are thrilled to welcome the Global Director’s family of world-class brands and employees to the FranConnect community,” said Gaby Wong, CEO of FranConnect. “World Manager’s learning and engagement management platform adds a highly strategic capability to FranConnect’s operations solutions, extending our reach from managing the brand-franchisee relationship to supporting needs of multi-site owner groups and their employees. We can now provide end-to-end visibility into the drivers of growth and performance across all types of multi-site businesses. »

Founded in 2005 with offices in Australia, Canada, Colombiaand United States, World Manager’s solutions are used by more than 500 brands and multi-site companies in 60 countries. Their customers span the technology, restaurant, retail, finance and service industries and have more than 50 employees worldwide. All employees and offices will now be part of FranConnect’s global footprint.

“I founded World Manager 17 years ago with the idea that companies of all sizes should have the best tools and software available to enable and interact with frontline employees. Early in my career as a corporate trainer in the restaurant industry, I have seen the impact of successful training on frontline employee engagement and business growth. It was an honor to work alongside World Manager’s global leadership team to create one of the world’s best employee training and communication platforms for multi-site businesses.The power of this acquisition will allow our combined entities to deliver the most robust tools on the market and accelerate the evolution and growth of our customers,” said Gary ValkenburgFounder and CEO of World Manager.

To learn more about FranConnect solutions, schedule a discovery meeting here.

About FranConnect

FranConnect is the leader franchise management software vendor. For 20 years, the FranConnect platform has served as the sales, operations and marketing backbone of more than 1,500 brands worldwide. Nine of the Franchise Times’ 10 fastest growing franchise businesses rely on FranConnect to drive growth, improve profitability and streamline operational performance. FranConnect customers span all sizes, growth stages and industries and are growing on average 44% faster than the broader franchise market. Backed by private equity investor Serent Capital, FranConnect is headquartered in Herndon, Virginiawith global offices in Australia, India, Colombia and Canada. For more information on FranConnect, visit