Financial Records Support Officer job at Camden London Borough Council

Alternative flexible work options available / open for discussion

Anonymized app – in line with Camden’s commitment to inclusion, recruitment to this position is anonymous and supports the goal of reducing the impact of unconscious bias.

** AGENCY STAFF, PLEASE CLICK HERE TO APPLY – Please do not click on the Apply Now tab at the bottom of this page as your application will not be considered. **

About Us

Camden is building a place where everyone can thrive, making our borough the best place to live, work, study and visit. Because we’re not just home to the UK’s fast growing economy. We host the most important conversations happening today. And we are making radical social change a reality, so that no one is left behind. This is where you can help decide on a better future for all of us.

The Personal Finance Service (PFS) provides financial management and protection for Camden residents who have been assessed under the Mental Capacity Act 2005 as not having the capacity to do so themselves. Camden are legally appointed as company appointees and/or property and business appointees by the Department for Work and Pensions and Protection Court respectively. In addition, PFS administer a statutory requirement for public health funerals. The PFS team is responsible for ensuring the maximization of benefits and private income and validating expenditures for payment. Our aim is to provide a financial service that safeguards financial health and provides security of accommodation with freedom and personal choice of spending in accordance with the Mental Capacity Code of Practice (2005) and the Care Act 2014.

The role

This role supports the work done by the Financial Records Officers. The role is responsible for managing the end-to-end process of providing personal funds to individual clients, to enhance and sustain lifestyle choices while mitigating and protecting financial risk from debt accumulation and associated results.

Examples of results or goals this role will provide

  • Responsible for the end-to-end process of providing personal funds to customers through the Swiss Post’s remittance voucher system, preparing and overseeing payments, and reconciling transactions
  • Plans and conducts annual financial reviews to comply with standards of practice and auditing.
  • Maintain and create spreadsheets and databases to ensure work notes, assistant fees, personal information, PFS case emails and financial data are recorded accurately.
  • Increase payments through an electronic banking portal and CASPAR.
  • Receive and distribute documents, including incoming mail and regular monitoring of the PFS team inbox, ensuring that the team receives information requiring action in a timely manner.
  • Develop and maintain reports for the PFS Service Manager and Finance Caseworkers from a variety of databases and other sources of information, including statistical management information and reconciliations and analysis financial/banking.
  • Support finance social workers by contacting government departments, utility companies, family members/next of kin as needed
  • Be the first point of contact for customers, some of whom may exhibit challenging behaviors due to their disability

About you

To be considered for this position, you must possess and be able to demonstrate the following:

  • Experience working in a financial context involving bill payments, financial reconciliations, financial analysis
  • Evidence of strong computer skills, including all Microsoft Office applications.
  • Ability to create, maintain and analyze spreadsheets, create business letters, emails, etc.
  • Experience using computer databases to record accurate case notes and read and interpret information.
  • Excellent communication skills with people who may have difficult behaviors,
  • Ability to communicate effectively with care agencies and external funding partners and organizations, both verbally and in writing.
  • Ability to build effective relationships within the PFST team and other departments.
  • Able to work with minimal supervision, manage conflicting priorities and meet critical deadlines.
  • Have a flexible approach, take on additional tasks to support the team during peak periods.
  • Ability to understand and act on complex legal documents.

Work for Camden

We are ready to welcome your ideas, your points of view and your rebellious spirit. Help us redefine the way we help peopleand we will redefine what a career is. If that’s okay with you, we’d love to chat.

At Camden, you will enjoy many benefits and join a flexible employer. Click HERE to see full details of our benefits.

Further information

To view the job profile, please click HERE

To apply for this position, please follow the “Apply” link. In the “Why you?” section of the application, you will need to demonstrate how you meet the role criteria listed in the job profile under the “About You” section.

** AGENCY STAFF, PLEASE CLICK HERE TO APPLY – Please do not click on the Apply Now tab at the bottom of this page as your application will not be considered. **

Inclusion and diversity

We want Camden Council to be a great place to work and to have our communities represented in our membership. A critical part of this is ensuring that we are a truly inclusive organization that encourages diversity in all respects, including diversity of thought. We especially welcome applications from Black, Asian and other ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equality and justice remain at the heart of everything we do.

To find out more about Camden and our commitment to diversity, equality and safeguarding, please visit our careers site

Request adjustments

Camden is committed to making our recruiting practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for people with disabilities, neurodiverse people, or people with long-term health conditions. If you would like us to do something different during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, uk or by post to 5 Pancras Square, London, N1C 4AG