We are delighted to welcome another person to the A.EMERY team.
The role of the Customer Service and Fulfillment Coordinator will be to manage the day-to-day components of customer service. This includes liaising with our customers and answering any questions, packing online orders and twice a year during our wholesale seasons, assisting with the various tasks outlined below.
We are looking for someone with at least 1 year experience in a customer service position. A strong work ethic is a must, along with exceptional attention to detail and the ability to work collaboratively and independently, demonstrating initiative and multitasking on a daily basis.
E-COMMERCE
Manage daily shipping, packaging and courier pickup of e-commerce orders
Ensure customer orders arrive in a timely manner
Manage customer service communication, respond to inquiries related to product information, order status, order delivery, refund/exchange requests
Control all stock movements in the warehouse, including in-, out-, and product returns/exchanges
Rigorous control of all inventory in the warehouse to ensure accuracy
Provide exceptional customer service in the fulfillment of DTC orders
Ordering and purchasing all warehouse consumables
Propose ideas to improve our customer service experience
Connecting with couriers
WHOLESALE
Submit all bulk orders in NuORDER, export POs and cross-check shipping/billing/discount information
Organizing packing lists, shipping stickers, invoices before shipping seasonal bulk orders.
Ensure that external wholesale account packaging guides are strictly followed.
Work within the team to package bulk orders during key delivery months.
FUNDAMENTAL SKILLS
Maintain brand positioning by ensuring appropriate/professional representation at all times
Extremely organized with great precision and attention to detail
Demonstrated ability to meet deadlines and work in a fast-paced environment
Effective time management skills and ability to multi-task and work under pressure
Excellent written and verbal communication skills
Ability to build and maintain strong relationships with internal and external stakeholders
Disciplined, able to work independently and within the team.
Excellent data analysis skills
Strategic and forward-thinking and able to anticipate problems and threats
This role is based in Melbourne, Australia
Please email contact@aemery.com with your CV and a brief cover letter.