Children and Families Coordinator – United States of America

Job overview:

The reception center is an emergency shelter for migrants and asylum seekers who have recently been released from government custody. The Reception Center aims to provide safe respite and supportive emergency services to asylum seekers while they coordinate their journey to their new home in the United States.

The Children and Families Coordinator will develop the children’s program at the drop-in center. With guidance from Save the Children, the Children and Families Coordinator will work closely with families to assess needs, create service plans and coordinate services for families with children 0-18 years old. The Children and Families Coordinator works with community partners, stakeholders, trains and advises IRC staff and volunteers to develop an understanding of the needs of migrant children and families, how to provide trauma-informed services, develop relationships with partners and carry out activities to increase children’s and families’ access to services. The Child and Family Coordinator will supervise volunteers and interns, coordinate tasks with frontline drop-in center staff, and represent the IRC and drop-in center in regional coordination spaces with Save the Children as well than other relevant stakeholders.

Main responsibilities:

Responsibilities include, but are not limited to:

Program development:

  • Develop a comprehensive trauma-informed training program for staff and volunteers aimed at improving a safe environment for children and families at the IRC drop-in centre.
  • Serve as a focal point for the community, drop-in center staff and service providers for disseminating information about child and family services offered at the drop-in center.
  • Plan workshops and activities aligned with program design and deliverables.
  • Identify relevant community resources for community, parent support and programs to support children and families and establish referral systems
  • Provide customer services for children and families at the drop-in center and develop a service program.
  • Support case processing services for families requiring additional assistance in coordination with the Transitional Services Coordinator, including needs assessment, development of service plans to ensure high quality service delivery quality
  • Develop standard operating procedures for child and family service in coordination with other drop-in center staff, in addition to IRC-Glendale and HQ Technical Unit staff.
  • Represent the IRC in border coordination spaces, stakeholder meetings and community outreach events.
  • Other assigned duties

Program documentation

  • Maintain program information and data collection systems in accordance with IRC standards and contractual obligations, contribute to strengthening program monitoring
  • Ensure program participants are properly enrolled and records are up to date
  • Ensure that program data is collected and entered consistently and in accordance with contractual obligations
  • Contribute to program reporting for internal and external purposes

Team coordination

  • Collaborate and communicate with team members and other office colleagues to ensure comprehensive support for children and families served under the program
  • Coordinate trainings and resource development with community partner, Save the Children
  • Engage in follow-up communication regarding referrals made across programs
  • Provide support and expertise to other programs in the wider Border Shelter network and IRC-Glendale office teams related to supporting asylum-seeking children and families
  • Participate in all program meetings, staff development activities and fully engage as a member of the team

Job requirements:


  • Bachelor’s degree in social work or related field of study preferred, equivalent work experience can be substituted

Professional experience:

  • At least two years of related professional experience in the field of human services required
  • Experience working with immigrant children and families strongly preferred
  • Experience managing workloads, planning and implementing services in a social service setting preferred
  • Previous program coordination experience preferred

Demonstrated skills and competencies:

  • Fluency in written and spoken English required
  • Bilingual ability required, Spanish preferred, but other languages ​​relevant to the program include Punjabi, Hindi, Russian, Haitian Creole and Portuguese
  • Excellent intercultural understanding and communication skills
  • Ability to work independently and strong attention to detail
  • Knowledge of child and youth development and effective family engagement strategies
  • Proficiency with Microsoft Office, data tracking and file management
  • Valid driver’s license, current insurance, access to a reliable personal vehicle
  • Per Arizona State law, must possess or be eligible to receive a fingerprint authorization card

Working environment:

  • Dynamic and collaborative workspace with regular interactions with asylum seeker clients, volunteers, community partners and visitors to the reception center.
  • The Visitor Center is a 24-hour facility; flexible working hours, including holidays, evenings and weekends with regular contact with ASF clients and volunteers.
  • This position does not allow working remotely.

COVID-19 vaccination requirements: Consistent with IRC’s obligation to provide and maintain a workplace free from known hazards and our commitment to protect the health of our employees, customers and communities, IRC requires new employees to provide proof of vaccination against COVID-19 in order to be considered for any in-service or hybrid position. All IRC offices in the United States require full vaccination to attend all office functions (eg meetings, trainings).

Commitment to Diversity and Inclusiveness: The IRC is committed to building a diverse organization and a climate of inclusiveness. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity in our business. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status or disability status. We will ensure that people with disabilities are provided with reasonable accommodations to participate in the application or interview process, to perform essential job functions, and to receive other employment-related benefits and privileges. Please contact us to request accommodation.

American Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US statutory holidays, 20-25 paid vacation days depending on role and tenure, medical insurance starting at $120 per month, health care dental starting at $7 per month and vision starting at $5 per month. , FSA for health care and transportation costs, a 403b retirement savings plan with immediately vested consideration, disability and life insurance, and an employee assistance program that is available to our staff and their families to support counseling and care in times of mental health crisis and struggles.

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