It will involve assessing survival and patient needs and linking them to available services and resources. As such, the case manager works as a facilitator rather than a service provider to clients. the case manager will follow up with all protection-related beneficiaries by referring them to services not available in project activities.
Case Manager Responsibilities and Tasks
- Responsibility to oversee and track cases requiring assistance, direct support, follow-up or conversion while ensuring that services are provided according to the needs of each case.
- Plan and organize information and sensitization sessions with project participants and communities on specific protection, child protection and education topics in close collaboration with PSS team members .
- Conduct service mapping to identify available services and assistance for vulnerable people and regularly update the organization’s service map.
- Prepare case reports and all documents related to the case management file.
- Submit monthly reports to line manager and report any issues in a timely manner.
- Develop plans to manage each detected case to meet the initial assessments and goals set for each case
- Contribute to the development of the project case management plan.
- Document and retain case management records in accordance with privacy and confidentiality rules and principles.
- Provide guidance, support and counseling services to all those in need.
- Work to respect the dignity and safety of service beneficiaries.
- Work in accordance with the minimum standards of the Standard Operating Procedures for Protection.
- Do not share any survivor information with other service providers or others to keep the information confidential without permission from the direct supervisor.
- Attend various meetings, workshops and conferences and follow up on educational meetings to maintain professional development growth.
- Commitment to Code of Conduct and Humanitarian Principles
- University degree in psychological counseling, social sciences, humanities or any other relevant field.
- Minimum of one year of experience in programs (protection, child protection, gender-based violence, war remnants awareness).
- At least one year of experience in case management, pathways and direct and indirect case support mechanisms.
- Experience in community protection and advocacy
- Good experience in drafting work reports by the required dates.
- Good experience in management work, planning, organization and a desire to learn.
- Previous work experience in a civil society organization.
- Experience with home visiting rules and sending awareness messages
How to register
Please follow this link to apply:
Application deadline: 29-05-2022