Administrative Support Officer, Enrollment and Student Records position at AUSTRALIAN CATHOLIC UNIVERSITY

  • Provide accurate and efficient administrative support to ACU enrollment operations
  • Focus on high quality customer service and provide proactive guidance to stakeholders
  • Continuing full-time role based at our Melbourne campus

About UCA:

Australian Catholic University (ACU) is an inclusive community that welcomes students and staff of all faiths. ACU has over 2,500 staff supporting over 34,000 students across eight campuses – Ballarat, Brisbane, Canberra, Melbourne, North Sydney, Strathfield, Blacktown and Rome.

As valued members of our community, all staff members are expected to understand and actively contribute to the mission and values ​​of ACU.

About the Student Administration Branch:

The Student Administration Branch, headed by the Academic Registrar and Director of Student Administration, comprises four main divisions: Administrative Services, User Experience, Student Systems, and the Office of the Academic Registrar and Director of Student Administration. administration of students. The management supports the academic decision-making of the University. process through the formulation of academic policies, providing operational support for administrative matters related to students and scholars, and implementing process improvement initiatives to improve the user experience for students and faculty.

About enrollment and student records:

This unit is responsible for all student course registrations and the integrity of associated student records. This team places great emphasis on the quality of student data to ensure this is reflected in all reports. All registration processes are the responsibility of this team and they work in a culture of continuous improvement to ensure students and staff members have the best possible experience we can provide.

About the role:

Reporting to the National Manager, Student Registrations and Records, as Administrative Support Officer, you will provide accurate and efficient administrative support to the entire team to ensure the timely and efficient operation of all registration functions .

More specifically, the role consists of:

  • Use documented procedures, timelines and policies to ensure consistent, high quality administration and service delivery.
  • To provide a consistently high level of service to all users, proactively responding to inquiries and helping to resolve issues in a timely manner.
  • Contribute to quality assurance processes and the development and maintenance of accurate and up-to-date documentation of all policies, timelines and procedures.
  • Contribute to the ongoing review and development of effective processes, procedures, policies and timelines.
  • Maintain a detailed understanding of student administration data available in major student systems and provide guidance and information when requested.

You will need to have:

  • Have obtained a relevant degree or an equivalent combination of relevant experience and education/training.
  • Excellent attention to detail and achievement of a high degree of accuracy when working with data and preparing communications.
  • Practical experience in the use of information technology, in particular the use of business information systems, databases and spreadsheets.
  • Demonstrate confidence and courage in achieving the ACU’s mission, vision and values ​​by linking the purpose of their work to the ACU’s mission, vision and values.
  • Demonstrated commitment to cultural diversity and the principles of ethical practice and demonstrated knowledge of equal employment opportunity and occupational health and safety, appropriate to the level of appointment.
  • Practical experience in the use of information technology, in particular the use of business information systems, databases and spreadsheets.
  • High level communication skills with a clear focus on user experience and a commitment to providing the highest level of service.

The University pursues a program of excellence and provides an environment where staff are welcomed and safe, and valued through development, participation and involvement.

How to register:

Get the job description from the website. Applicants must meet all selection criteria listed in the job description and describe how they would support the mission of the university. To apply for this role, click the “View job description and apply” buttons above or below. See Tips and Tricks for Applying.

Total compensation valued at $86,755 – $94,011 total rem (pro rata) pa, including salary component of $73,309 – $79,440 (pro rata) pa (HEW 5), employer contribution to retirement pension and the loading of annual leave.

General inquiries can be sent to Cathryn Bunney, National Manager, Student Registration and Records at:

Applicants must hold australian labor rights to apply for this position. For permanent/continuing roles, candidates must have permanent employment rights.

Equal opportunity and privacy of personal information is University policy. For more details visit:

Find out more information about the benefits of working at ACU at:

ACU is committed to diversity and social inclusion in its employment practices. Applications from Aboriginal and Torres Strait Islander people, people with disabilities and people from diverse cultural groups are encouraged.

Closing of applications: April 25, 2022 11:59 p.m. Australian Eastern Standard Time