Academic Support Officer job at UNIVERSITY OF MELBOURNE

Location: Parcville

Role type: Full time; Determined time

Faculty: Faculty of Sciences

Department/School: School of Geography, Earth and Atmospheric Sciences

Salary: UOM 5 – $75,011 – $86,158 per year plus 17% super

Founded in 1853, the University of Melbourne is Australia’s No. 1 university and is consistently ranked among the top universities in the world. We are proud of our staff, our commitment to excellence in research and teaching, and our global engagement.

About the Faculty of Science

Science at the University of Melbourne is the highest ranked science faculty in Australia. The science is defined by its research excellence in the physical and life sciences and is at the forefront of research addressing major societal issues, from climate change to disease. Our findings help build an understanding of the world around us.

About the role

The Academic Support Officer (ASO) provides high quality administrative support to the Faculty’s academic programs within the School of Geography, Earth and Atmospheric Sciences. The role provides advice on policies and procedures to school staff and central student-related personnel on all matters relating to student progression. Additionally, the role provides quality administrative support to course organizers and students and implements efficient processes for the administration of academic programs at the school. This role will work alongside two other ASOs, although this will be the primary support for the Faculty’s recently launched science discovery topic.

In a typical week at work, you can:

  • Provide comprehensive support throughout student administration and ensure that all counseling is consistent, timely and based on university policies and procedures
  • Provide administrative support to academic committees, including arranging meetings, taking minutes, providing reports and actions as needed
  • Act as the key point of contact between the school and academic services for all questions relating to subject administration
  • Help increase the quality, efficiency and consistency of academic service delivery across all programs for all involved parties within the school
  • Proactively contribute and act as a point of contact for the escalation of complex queries with reference to existing policies, procedures and guidelines

About you

You will have a high level of interpersonal skills and demonstrated cultural awareness, to enable effective liaison with a wide range of clients at different levels and demonstrate excellent oral and written communication skills. You will have exceptional organizational and time management skills, including a demonstrated ability to effectively prioritize tasks as well as exceptional computer skills, including the Microsoft suite. You will demonstrate self-motivation and flexibility to respond to changing work priorities, with the ability to work independently and collaboratively within a team. Previous administrative experience of a university student will be considered favorably.

Ideally, you will also have:

  • A graduate degree with subsequent relevant experience, or an equivalent combination of education, training and experience
  • Demonstrated experience in providing administrative support to postgraduate students in higher education, with an ability to exercise good judgment, initiative, confidentiality and responsibility
  • Demonstrated commitment to delivering excellent customer service and continuously improving the service standard

Benefits of working with us

In addition to having the opportunity to grow and meet challenges, and to be part of a vibrant campus life, our employees enjoy a range of rewarding benefits:

  • Flexible work arrangements and generous personal, parental and cultural leaves
  • Competitive remuneration, 17% super, salary package and leave loading
  • Free and subsidized health and wellness services, and access to fitness and cultural clubs
  • Discounts on a wide range of products and services, including Myki and Qantas Club cards
  • Career development opportunities and 25% off graduate courses for staff and their immediate families

Learn more at

Be yourself

At UoM, we value the unique backgrounds, experiences and contributions each person brings to our community, and we encourage and celebrate diversity. Indigenous Australians, those who identify as LGBTQIA+, women, people of all ages, disabilities or from diverse cultural backgrounds are encouraged to apply for our roles. Our goal is to create a workforce that reflects the community in which we live.

Join us!

If you think this position is right for you, please apply with your resume and a cover letter outlining your interests and experience. Please note that you are not required to provide answers against the selection criteria in the job description.

If you require reasonable adjustments with the recruitment process, please contact the Talent Acquisition team at

Due to the impacts of COVID-19, we are currently prioritizing applicants with valid work rights in Australia and applicants who are not affected by travel restrictions. Please see the latest updates to Australia’s immigration and border arrangements:

Job Description : 0055714_AcademicSupportOfficer_PD.pdf

Closing of applications: April 28, 2022 11:55 PM AUS Eastern Standard Time